Questions about Les Cigales Rocamadour campsite? All the answers are here
How to book Les Cigales Campsite in Rocamadour?
You can book directly from our website, directly from the page of your accommodation or from the sidebar at the top of the page. You can also book by contacting us at +33 (0)4 66 600 700.
What time can we arrive at the Cigales Rocamadour camping?
Our rentals are available from 4pm.
Our camping sites are available from 2pm.
Is it possible to arrive earlier on the day of arrival and enjoy the camping?
We do not allow arrivals before the scheduled time (4pm for rentals and 2pm for pitches).
What time should we leave Les Cigales Campsite?
Our rentals must be vacated by 11am at the latest. Our camping sites must be vacated by 12pm at the latest.
Is it possible to leave the rental or camping site later?
Outside July and August, it is possible to enjoy your rental or camping spot for longer depending on availability.
Only the reception can authorize it.
The late departure rate is 35€ for a rental and 8€ for a camping spot.
This also allows you to enjoy the camping's facilities.
Can I arrive after the reception closes?
It is possible for you to arrive after reception closing. To do so, please notify us as soon as possible. You will find an envelope with your name at the entrance of the campsite with your access. We ask you to present yourself at reception the day after your arrival from 9am. You can access the campsite with your vehicle until 10pm.
How to contact Camping Les Cigales?
We can be reached :
- by phone : +33 466 600 700
- by mail at the campsite address : cigales@koawa.com
- from our Facebook page
- from the Tchat on our website
Are animals allowed at the campsite?
Only dogs of category 3 are allowed. All other animals are not allowed on our camping grounds and in our rentals.
Can I choose my location?
You can communicate your location, number and side-by-side preferences to us by phone or email. We will do our best to meet your request, but we cannot guarantee the location.
However, it is possible to reserve a specific location number through the "Location Preference" option for 40€.
What are the different payment methods available?
You can pay for your bookings with a bank card on your customer space or by phone, by bank check or holiday checks to the return address by mail, and by bank transfer to the corresponding camping account.
Does Camping Les Cigales accept holiday vouchers?
Yes, we ask that it be received 30 days prior to the arrival date of your stay at the latest.Nous acceptons les règlements par chèques.
Does Camping Les Cigales Rocamadour accept bank checks?
We accept payments by check. We ask that they be received by us no later than 30 days before the date of your stay.
When do I need to pay for my stay?
All reservations must be settled 30 days prior to the arrival date of your stay.
Can I cancel my stay at the Les Cigales campsite?
- For any cancellation more than 30 days before the arrival date, the amounts paid (except for cancellation insurance and processing fees) will be refunded after deduction of processing fees for cancellation amounting to 20€.
- Between 30 and 21 days before the arrival date, 25% of the total amount of the stay will be retained by the campsite as well as the amounts of processing fees, cancellation insurance and cancellation fees of 20€.
- Between 20 and 11 days before the arrival date, 50% of the total amount of the stay will be retained by the campsite as well as the amounts of processing fees, cancellation insurance and cancellation fees of 20€.
- Less than 10 days before the arrival date, the total amount of the stay, including processing fees and cancellation insurance, will be retained by the campsite.
In case of a claim to the cancellation insurance, only the general conditions of the latter apply.
Can I subscribe to an insurance?
You can subscribe to the cancellation insurance at the time of booking, before the payment of the deposit. The amount of the cancellation insurance corresponds to 3.7% of the total amount (excluding processing fees).
What is the price of the processing fees?
The processing fee is 10€ per reservation.
What is the price of the tourist tax?
The price of tourist taxes varies depending on the campsite. Tourist taxes are included in the total price of your reservation.
What does the accommodation capacity of the rental mean?
The accommodation capacity defines the maximum number that can be accommodated in the pitches and locations. All people are taken into account in the accommodation capacity, babies too. At the Les Cigales campsite, the capacity is 6 maximum.
Are Koawa Campings approved by VACAF?
Our campgrounds are not VACAF approved.
Do you take the OCCYGENE card?
We do not accept OCCYGENE card as a means of payment for your reservation.
Are rentals provided with sheets and towels?
No, sheets and towels are not included in our rentals.
You can bring your own, or rent them for 18€ for a double sheet kit, 10€ for a single sheet kit.
We don't rent towels.
What is the size of camping sites?
Our camping sites have an area between 80 and 100m².
Do you offer any accommodations for people with reduced mobility?
On some of our campsites, such as Château de Rochetaillée, Bontemps, Gorges du Chambon and Colporteur, we offer facilities adapted for people with reduced mobility. You will find the mention "PMR" in the title of the accommodation.
Are swim shorts allowed in aquatic areas?
For hygiene reasons, swim shorts are not allowed in our aquatic areas, as with any long and loose clothing.
Can I access the pool without staying at the campsite?
Access to our aquatic spaces is only allowed to people with a reservation in the camping.
Are there any services closed during low season?
In low season, some of our campings do not offer any catering or entertainment.or acquatic are
You can find the different services on the camping's website in the "Animations" and "Our Services" tabs.
What types of activities does Koawa Camping offer?
To know the different activities offered by your Koawa Camping,
you must refer to the category to which the camping belongs: Zen'awa, Cool'awa, Fun'awa.
You will find the details of these categories in the "Activities" tab.
Are visitors allowed on the camping?
Visitors are allowed on the campsite for €5 per visitor per day. They are not allowed to sleep in the rentals or access the water area.